Specified Commercial Transaction Law/Terms of Use
Specified Commercial Transaction Law
[Distributor] Houka Co., Ltd.
[Representative manager] Yoshi Nakamura (maiden name: Xie)
[Location] Room 606, Building 1, Suntopia Minatogawa, 1-34-9 Minatogawa, Urasoe City, Okinawa Prefecture 901-2134
[Contact] sha.sensei88@gmail.com
[Services to be provided] Operation of Chinese online school, business support service between Japan and China
[Sales price of tuition] The tuition varies depending on each course.
[Necessary expenses other than tuition]
Consumption tax and credit card transaction fees are included in the tuition fee.
For corporate customers, the bank transfer fee will be borne by the customer.
Also, for those who purchase the plan for the first time, we charge an enrollment fee and text fee of 10,000 yen.
【payment method】
Credit card, bank transfer (Bank of the Ryukyus, Japan Post Bank, Okinawa Bank), local payment
We accept the following credit cards.
Visa / MasterCard / Amex / ChinaUnionPay / JCB / Diners / CartesBancaires / Discover / VisaElectron / Maestro
Bank transfer destination:
[Cancellation/Refund]
Depending on the product you are taking, it will be as follows.
(1) For products with a course fee of 50,000 yen and a course period of more than two months, we accept cooling-off and midterm cancellation based on the Specified Commercial Transaction Law. Since corporate contracts are contracts between businesses, cooling-off does not apply.
Cancellation fee
・Before the lesson starts: 15,000 yen
・ After taking several lessons: 50,000 yen or 20% of the remaining contract amount (lesson lesson fee), whichever is lower
<Procedure method>
1. Please contact us within 8 days after paying the admission fee (contract conclusion).
(Payment fees, etc. will not be refunded.)
2.Returns and refunds due to the cooling-off period must meet all of the following conditions.
・Please contact us by email at sha.sensei88@gmail.com within 8 days after paying the admission fee (contract conclusion).
・The teaching materials must not be used. (The text must have no open marks, dirt, damage, loss, etc.)
・If you have not used the lesson even once.
* If the cancellation time has passed, it will be considered as "use".
・Cannot be used if the purchase was made from overseas or if the refund destination is overseas.
・The teaching materials must be returned.
(Return shipping fee will be borne by the customer.)
* If you apply through a corporation, you may not be able to use the return service.
(2) If the course fee is 50,000 yen or less, cancellation due to customer convenience will not be accepted in principle. The application fee cannot be refunded.
(3) Cancellations due to our company's circumstances will be refunded individually.
[About service provision and delivery of teaching materials]
We will send the text within 3 business days after you apply for the product. For details, please check the contents of the email sent after the purchase is completed.
In the unlikely event that the delivered materials are defective, please contact the following e-mail address within 8 days after the materials arrive. We will bear the shipping costs for returning the defective product and resending the teaching material.
[Contact information for defective replacement]
terms of service
Houka Co., Ltd. (hereinafter referred to as "Party A") is a Chinese online lesson service (hereinafter referred to as "this service") provided on "Mr. Xie's Chinese Online Lesson" operated by Party A. User (hereinafter referred to as "Party B". Among Party B, an organization such as a corporation to which Party B belongs (hereinafter referred to as "Corporation") enters into a contract with Party A for the provision of this service (hereinafter referred to as "Corporate Contract") Party B, who enters into a corporate contract and uses this service based on these Terms of Use, is referred to as "Hei". determine.
B must carefully read the terms of use and the privacy policy (hereinafter referred to as "privacy policy") separately established by A and the handling of personal information. In addition, B shall apply for registration to this service after agreeing to all the provisions of this Terms of Use. At the time of application for this service (excluding free trial lessons), it is considered that you have agreed to the terms of use, and the contract will be concluded with your consent to the terms of use.
Article 1 Scope of this Terms of Use
・Item 1
The scope of application of these Terms of Use includes, in addition to the web page of Party A (hereinafter referred to as "this website"), information sent by Party A to Party B via applications and e-mails etc. provided by Party A.
・Section 2
If there are separate provisions (hereinafter referred to as "individual contracts") between Party A and Party B, the provisions of the individual contracts shall take precedence. However, this does not apply to our privacy policy.
Article 2 Account registration
・Item 1
Party B shall register the information necessary to use this service (hereinafter referred to as "account") by the means specified by Party A. However, the information of Hei shall be based on the corporate contract between Party A and the corporation.
・Section 2
When registering an account, B must confirm and agree to the following matters.
-The communication environment of Party B does not interfere with the use of this service.
- If Party B is a minor, obtain the consent of a legal representative such as a person with parental authority.
-Lessons of this service shall be in charge of full-time, part-time or part-time employees of Party A.
-It is possible to send notifications, advertisements, questionnaires, etc. by e-mail regarding this service to Party B.
-In order to improve the quality of customer support, etc., Party A can record, record, and store the contents of inquiries from Party B.
-In order to improve the quality of counseling by counselors, Party A can record, record, record, and store the contents of counseling of Party B.
-In order to improve the quality of lessons, etc., Party A or the instructor will record, record, etc., lessons of Party B, and Party A, its subsidiaries, and contractors of Party A will monitor the recording, recording, chat history, etc. of the lessons. and can be stored.
- Party A shall disclose the attendance status of Hei to the corporation.
-If Hei violates this Terms of Use, disclose to the corporation the content of the violation and the record of the lesson in which the violation occurred.
・Item 3
If Party B falls under any of the grounds set forth below, Party A can refuse the registration application, and even if the registration has already been completed, Party A can cancel the registration.
- if not real.
- If you attempt or make multiple registrations.
- In the event of falsehoods, errors or omissions when registering.
-If the registration has been canceled by Party A in the past.
-If the credit card specified by Party B does not exist or is suspended.
-If Party B has neglected to pay the price in the past.
-If Party B is a minor, an adult ward, a person under curatorship, or a person under assistance, and has not obtained the consent of a parent, legal guardian, etc. at the time of registration.
-If you are or are likely to be a member of an organized crime group, a company affiliated with an organized crime group, a corporate racketeer, or an equivalent person or member thereof.
If you violate Article 4.
-In addition, when Party A determines that it is inappropriate as a user of this service.
・Item 4
Your account must be strictly managed by you. If the login information entered at the time of login matches the registered information, Party A can consider that the use of this service is by the person himself/herself.
・Section 5
You shall not allow any third party to use your account. In addition, you must not transfer or lend it to a third party.
・Section 6
If you forget your account or suspect that it is being used illegally by a third party, you must promptly contact Party A and follow instructions. In addition, B shall be obliged to compensate for all damages etc. caused by delaying the same contact etc.
Article 3 Account Change
If there is a need to change your account (including when Hei retires from the corporation, etc.), Party B shall make the account change procedure without delay by the means specified by Party A. In addition, Party A shall not be held responsible for any damages caused by Party B's delay in the change procedure.
Article 4 Prohibited Acts
・Item 1
When using this service, Party B must not perform the acts specified below.
-Transfer, use, sell, change the name of, set a pledge, or pledge the right to use this service or the account of B to others.
-Infringing Party A's reputation, credibility, copyright, patent rights, utility model rights, design rights, trademark rights, portrait rights, and privacy.
Illegal acts, acts contrary to public order and morals.
- Acts that interfere with the operation of this service.
-Acts of using this service for business activities, commercial purposes, and preparation thereof.
-Acts that solicit or encourage other users or lecturers of this service to commit illegal acts.
- Acts that cause economic or mental damage or disadvantage to other users or instructors of this service.
-Criminal acts and acts that lead to criminal acts.
-Harassing behavior such as harassment of teachers or obstruction of progress of lessons and chats such as bad behavior.
-An act of prying into confidential information that is not generally disclosed by Party A, such as the employment conditions of instructors, the location of the call center, and the Internet line.
- Acts of soliciting instructors for religion, political associations, multi-level marketing, etc.
-By sending or receiving e-mails, whether online or offline, you or your agent attempt to contact the instructors personally.
-Acts of soliciting instructors to work in services or companies that may compete with Party A.
-Abusive or threatening behavior toward our customer support staff and the counselor stipulated in Article 11 (hereafter referred to as "counselor"), or behavior that interferes with the progress of customer support operations.
- Use of one account by multiple users.
- The act of registering multiple accounts.
-Other acts that Party A deems inappropriate.
・Section 2
If Party B causes damage to Party A or a third party due to an act that violates the preceding paragraph, even after deleting the account from this service (stipulated in Article 19, the same shall apply hereinafter), You shall assume all legal responsibilities and shall indemnify us in any way. However, this does not apply if it is due to Party A's responsibility.
Article 5 Penal provisions
・Item 1
If Party B falls under any of the following, Party A can suspend or delete the account.
-If Party B performs the prohibited acts stipulated in Article 4.
-If B violates each provision of this Terms of Use.
-If Party B is late or neglects to pay the usage fee.
-When Party B does not follow important instructions from Party A when using this service.
If Party A determines that the use of this service by Party B is inappropriate for other reasons.
・Section 2
If Party B causes damage to Party A or a third party due to an act that violates the preceding paragraph, Party B shall assume all legal responsibilities even after the account is deleted from this service. shall be indemnified. However, this does not apply if it is due to Party A's responsibility.
Article 6 Notification by e-mail
・Item 1
Party A shall be able to send e-mails when sending important information regarding this service, even if Party B has set up to refuse to receive all e-mail notifications from Party A.
・Section 2
Notifications made by e-mail shall be deemed to have been completed when sent to the e-mail address (hereinafter referred to as the "designated e-mail address") indicated in the registration information of B.
・Item 3
Party B must change various settings related to the designated e-mail address and allow e-mail reception from Party A (domain name: sha.sensei88@gmail.com).
・Item 4
If the e-mail from Party A does not reach Party B due to the fact that the designated e-mail address is incomplete, there is an error, or Party B neglected to change the reception settings, Party A will , shall not be held responsible. In addition, Party B shall be obliged to compensate for all damages caused by the same non-delivery, and shall exempt Party A from responsibility in any case.
Article 7 Use of this service
・Item 1
Party B shall use this service in the recommended environment specified separately by Party A.
・Section 2
Party B shall use Zoom for free trial lessons.
・Item 3
Notwithstanding the preceding paragraph, the lesson room shall be able to provide lessons via Zoom.
・Item 4
If you agree to provide lessons by Zoom, you must register Zoom in the account registration stipulated in Article 2, Paragraph 1. Also, you must agree to the following:
-Comply with the rules and guidelines presented by Zoom.
- Before using this service, download and install Zoom, and check its functions.
-Download, install, configure, use, etc. Zoom at your own responsibility and expense.
-Party A shall not be held responsible for any problems with Zoom functions that occur after the lesson has started.
-If you receive a file sent by the instructor through the Zoom chat function, etc., or if you open a URL other than this website, do so at your own risk.
-Party A shall not be obligated to respond to consultations, inquiries, etc. regarding services provided by Zoom.
Install the version of Zoom recommended by Party A.
・Section 5
After registering the account set forth in Article 2, Paragraph 1, Party B shall be able to use this service with a notice of consent by e-mail from Party A.
・Section 6
After completing the account registration, Party B can start using this service from the day when the first payment of the usage fee specified in Article 16 is confirmed by Party A on the system of Party A (hereinafter referred to as the "usage start date"). shall be
・Section 7
Notwithstanding the preceding paragraph, the start date of use of Hei shall be the date specified in the corporate contract, and the use of this service may be started from the start date of use. However, this does not apply to the free trial lessons in Article 8.
Article 8 Free trial lesson
・Item 1
You can take a free trial lesson once from the free trial reservation page on our website.
・Section 2
B is obliged to comply with these Terms of Use even during the free trial lesson.
・Item 3
The free trial lesson shall be extinguished at the same time as the start date of use specified in the preceding article.
・Item 4
Cancellation of a free trial lesson must be notified to Party A again at least 12 hours in advance.
Article 9 Price Plan
・Item 1
A rate plan refers to a combination of a "course" and a "plan" (defined in paragraphs 2 and 3 of this article) separately determined by Party A. The combination that can be selected by Party B shall be separately determined by Party A on the price plan page.
・Section 2
A course shall refer to a service created by Party A so that Party B can take this service with a purpose.
・Item 3
Plan means any of the following:
A plan that allows you to take the number of lessons selected by Party B from among the number of lessons separately determined by Party A (hereinafter referred to as "number plan")
・Item 4
As a general rule, in the number-of-time plan stipulated in the preceding paragraph, the number of lessons shall be taken within the validity period of the plan.
Article 10 Lessons
・Item 1
One lesson is 45 minutes. In addition, lesson time shall not be interrupted under any circumstances unless otherwise specified.
・Section 2
If Party B does not enter the lesson room within 10 minutes of the lesson start time, Party A may consider that Party B was absent from the lesson and may end the lesson.
・Item 3
If Party B wishes to cancel a lesson that has already been reserved, Party A must complete the cancellation procedure on this website at least 12 hours prior to the start time of the lesson. In addition, the cancellation procedure shall be carried out by the means specified by Party A.
・Item 4
Party A shall be able to issue warnings, improvement instructions, etc. to Party B if Party B repeatedly fails to attend lessons without notice. In addition, if you do not follow the instructions, etc., Party A shall be able to dispose of Party B as stipulated in Article 5.
・Section 5
Party A shall be able to suspend the lesson immediately if it is found during the lesson that Party B has performed the prohibited acts stipulated in Article 4.
Article 11 Lesson Reservation
・Item 1
Party B must reserve the date and time of the lesson and the instructor in charge at least 24 hours before the start date and time of the lesson.
・Section 2
Party B shall be able to make reservations in advance in the preceding paragraph. However, the maximum number of lessons that can be reserved depends on the number of contracts based on the price plan selected by you.
・Item 3
The reservation in the preceding paragraph shall be established when the reservation is reflected in the reservation status of Party B on this website.
Article 12 Lesson Ticket
・Item 1
Lesson tickets for sale can be purchased by Party B in a manner separately determined by Party A. However, in the following cases, Party B shall not be able to purchase sales lesson tickets.
-Hei shall not be able to purchase lesson tickets for sale. However, if the content of the corporate contract permits the purchase, the purchase may be made.
-If Party A prohibits the purchase of lesson tickets for sale by Party B in a contract, etc.
・Section 2
There is an expiration date for lesson tickets, which varies by plan. Unless you book a lesson within the expiration date, it will be invalid. In addition, even if B cannot use all the lesson tickets within the expiration date, A will not purchase or refund the lesson tickets.
・Item 3
If a lesson booked with a lesson ticket is not held due to the responsibility of Party A or the instructor, the expiration date of the lesson ticket will be 30 days from the date of cancellation. However, if B cancels, the expiration date shall not be extended.
・Item 4
Lesson tickets are owned by the account that granted/purchased the lesson ticket, and cannot be transferred, sold, or transferred to Party A or a third party.
・Section 5
Even if Party B takes a recess, the lesson ticket will be invalidated when the expiration date has passed. In addition, if the account is deleted, it will be invalidated at the time of account deletion.
Article 13 Usage Fee/Method of Payment of Usage Fee
・Item 1
Party B must pay the usage fee for this service to Party A by credit card and bank transfer. However, Hei shall comply with the provisions of the corporate contract, and Hei shall confirm with the corporation about fees and payment methods.
・Section 2
Depending on the pay-per-use plan, payment by credit card shall be automatically renewed at the same usage fee each month, and the second and subsequent usage fees will be automatically settled on the first day of the usage month. shall be In the case of a one-time payment plan, you will be charged on the credit card billing date used.
・Item 3
If Party B changes the price plan, etc. and there is a difference in the price plan, we will make adjustments by billing the difference, refunding the difference, or granting additional lessons, etc. .
Article 14 Validity period of this service
・Item 1
The available period of this service shall be calculated in units of one month (hereinafter referred to as "usage month") starting from the date of the usage start date (e.g., if the usage start date is January 15th, the 15th of each month). It will be for the number of months in which the contract application was made. However, Hei shall comply with the provisions of the corporate contract.
・Section 2
The period of availability shall not be interrupted for any reason.
・Item 3
The available period can be renewed by paying the usage fee.
Article 15 Account Deletion
・Item 1
Account deletion means that Party B or Party C, who took a break as stipulated in the preceding article, terminates the contract with Party A and deletes the account registered under Article 2. Party B can apply for account deletion at the end of the month of use.
・Section 2
B shall be able to perform the account deletion procedure from the inquiry on this web. In addition, the account deletion procedure will be completed when Party A confirms the account deletion application and sends an e-mail etc. to the effect that the procedure has been completed.
・Item 3
Notwithstanding the preceding paragraph, if it falls under a case separately specified by Party A, such as a case where there is a special provision in the corporate contract, Party B and Party B cannot perform the account deletion procedure on this website.
・Item 4
Unless there is a special request from Party B, the desired course and learning purpose of Party B's account will be processed in a form that cannot identify the individual Party B after the account deletion procedure is completed, and in order to improve the quality of this service. , may be used.
・Section 5
If the account deletion procedure is completed, B shall lose all rights to this service at the time of loss of membership, and shall not be able to make any claims to A.
・Section 6
If Party B causes damage to Party A or a third party due to its own actions, etc., Party B shall assume all legal responsibilities even after losing membership, and shall in no event exempt Party A from liability. shall be
Article 16 Handling of registered information
・Item 1
We shall use your account only for the purpose of providing this service.
・Section 2
Party A shall not disclose Party B's account to a third party without prior consent of Party B. However, this does not apply in the following cases.
-When disclosure is requested based on laws and regulations.
-When disclosure is requested by a public institution.
-When outsourcing (including subcontracting) a part of this service to a third party for the purpose of providing this service.
・Item 3
Party A shall handle information corresponding to "personal information" in the account of Party B in accordance with the privacy policy.
Article 17 Change, suspension and termination of this service
・Item 1
Party A shall be able to change, suspend or terminate this service by giving notice in advance by posting on this website or sending an e-mail to Party B. In addition, if it is difficult to provide this service due to application failure, domestic or foreign political situation, natural disasters, etc., failure of the server provided, or other unavoidable reasons, this service may be suspended without notice. increase.
・Section 2
Party A shall notify in advance via this website or e-mail about suspension of this service or reduction of lessons provided due to holidays (Holy Week, Christmas, etc.). You agree in advance that this service may not be available on public holidays, or that the number of available lessons may be significantly reduced.
Article 18 Liability for damages
・Item 1
If Party B violates these Terms of Use, Party A shall be able to claim compensation for direct or indirect damage or loss caused by the same violation.
・Section 2
In any case, the maximum amount of compensation for damages to Party A based on inadequacies, defects, etc. of this service by Party B shall be the amount of the usage fee paid to Party A by Party B in the month in which the damage occurred. However, this does not apply if the deficiency, defect, etc. of this service is due to the intentional or gross negligence of Party A.
Article 19 Copyright and Ownership
・Item 1
All copyrights and ownership of trademarks, logo marks, descriptions, contents, etc. related to this service belong to Party A. Party B shall not use the same trademark without the prior express consent of Party A, reprint it on magazines or other sites, modify it, reproduce it, or perform other acts beyond the purpose of using this service should not be
・Section 2
If Party B violates the preceding paragraph, Party A may take various measures against Party B based on copyright law, trademark law, etc. We assume that we can.
Article 20 Disclaimer
You agree in advance that Party A will not be liable for any damages caused by or in connection with the matters specified in the following clauses.
- When using this service, if you are not satisfied with the service due to the following reasons (including but not limited to the following situations)
-Due to a sudden increase in the number of users, or due to a shortage in the number of lessons provided due to the reasons specified in Article 21, Paragraph 2.
-If you could not book a lesson with a specific instructor you want.
-If this service was not available or booked at the specific time period requested by you.
- When the lesson has to be canceled due to the reasons specified in Article 21, Paragraph 1. However, in the case of Article 15, Paragraph 3, Items 4 and 5, compensation will be provided with compensation lesson tickets.
-If the lesson has to be canceled due to force majeure such as a power outage.
-If it is caused by unauthorized access or unauthorized modification of your message or data, or other actions by a third party.
-Learning effect, effectiveness, accuracy, truthfulness, etc. of this service.
-Effectiveness, effectiveness, safety, accuracy, etc. of services and teaching materials of other companies introduced and recommended by Party A in relation to this service.
-When this service cannot be used due to a defect or trouble with the service provided by our partner company.
-In the event that damage such as virus infection occurs due to files received or opened by B through lessons or free trial lessons at its own risk.
-When this service cannot be used due to the loss or inability to use the password, etc. due to negligence on the part of Party B.
- Completeness, accuracy, up-to-dateness, safety, etc. of all information and links provided on this website.
-The content and use of websites operated by third parties other than Party A that are linked from or linked to this website.
-If the campaign posted on this website is interrupted or terminated without prior notice.
Article 21 Date and time display of this service
In this service, all dates and times such as the start date of use, the start date of the month of use, the due date for payment of various charges, the deadline for various applications, etc. shall be based on Japan time (GMT + 9:00).
Article 22 Change of Terms of Use
-The Company may change the Terms of Service at its discretion in the following cases.
- When the modification of the Terms of Use conforms to the general interests of users.
-When the change of the Terms of Use does not contradict the purpose of the contract and is reasonable in light of the necessity of the change, the appropriateness of the content after the change, the content of the change, and other circumstances related to the change.
-When changing the Terms of Use pursuant to the preceding paragraph, the Company shall notify the change of the Terms of Use, the content of the changed Terms of Use, and the effective date on the Company's website at least one month prior to the effective date of the changed Terms of Use. posted on the Site or notified to users by e-mail.
- If the user uses this service after the effective date of the changed terms of use, the user is deemed to have agreed to the changed terms of use.
Article 23 Governing Law and Exclusive Jurisdictional Court
These Terms of Use shall be interpreted in accordance with the laws of Japan. In addition, Party A and Party B shall agree in advance that the Okinawa District Court shall be the exclusive jurisdiction court of the first instance regarding the resolution of disputes arising between Party A and Party B arising out of or in connection with this service or this Terms of Use. will do.
privacy policy
In the Chinese online lesson service "Mr. Xie's Chinese Online Lesson" operated by Houka Co., Ltd., we pay strict attention to the protection of personal information.
The following is our approach to the protection of personal information.
Collection of personal information
・We will not collect your personal information without your permission or in an unfair manner.
Use of personal information
・We will not collect your personal information without your permission or in an unfair manner. We may send business communications and useful information to your registered email address.
Management of personal information
・We will carefully manage the information provided by customers and implement necessary and appropriate measures to prevent unauthorized access to personal information, loss, destruction, falsification and leakage of personal information.
Disclosure of personal information
・Information provided by customers will be registered as personal information in the database managed by our company, and we will manage the registered information as personal information, but in the following cases, specific personal information may be provided or disclosed to third parties.
- with user consent
-When disclosure is requested by a public institution due to laws and regulations
-When providing personal information in a state where personal identification is not possible
personal contact with the instructor
・Users are prohibited from contacting instructors in our service, whether online or offline. We do not take any responsibility if the user's personal information is leaked due to personal contact with the instructor.
Inquiries regarding personal information
・If you wish to inquire, modify, or delete your own personal information, or if you have any other inquiries regarding personal information, we will respond appropriately after confirming your identity.
Contact: sha.sensei88@gmail.com
Refund/Cancellation Policy
Cancellation deadline
・The deadline for canceling a lesson is 12 hours before the lesson starts.
・If you arrive 12 hours before the lesson, the lesson will expire regardless of whether you contact us or not, so please contact us as soon as possible.
Cancellation application method
Cancellations can be made up to 12 hours before the start of the course on the member page.
Please see below for details on how to cancel.
[I want to cancel the regular ticket purchase]
Notes about lessons
If you do not enter the room within 10 minutes after the class starts, the lesson will be considered canceled and the ticket will be used.
Notes about ticket lessons
・The expiration date of the ticket varies depending on the plan. Please note that once the expiration date has passed, it will expire and you will not be able to receive a refund or take the course.
・Please note that 10% of the refund amount will be charged as an administrative fee for refunds of unused tickets within 8 days of purchase.