Legal Notice/
Terms of Use
Terms of Use
Yutaka Co., Ltd. (hereinafter “the Company”) hereby establishes the following Terms of Use (hereinafter “these Terms”) governing the use of the Chinese and Japanese online lesson service (hereinafter “the Service”) provided through “Sha-Sensei Chinese Online Lessons,” operated by the Company, by applicants for and users of the
Service (hereinafter “the User”; where a corporation or other organization to which a User belongs (hereinafter “the Corporation”) has concluded an agreement with the Company for the provision of the Service (hereinafter “the Corporate Agreement”) and the User uses the Service pursuant to the Corporate Agreement and these Terms, such
User is referred to as “the Corporate User”).The User shall carefully read these Terms, the Privacy Policy separately established by the Company, and the Notation Based on the Act on Specified Commercial Transactions before applying for registration for the Service.At the point an application for the Service (excluding the free trial lesson) is made, the User shall be deemed to have agreed to all provisions of these Terms, and an agreement between the Company and the User shall be formed upon such agreement. However, agreements constituting “specified continuous service offers” as defined under the Act on Specified Commercial Transactions shall be governed by Article 17.
Article 1 Scope of these Terms
Paragraph 1
The scope of these Terms extends to the Company’s web pages (hereinafter “the Website”) as well as to information transmitted by the Company to the User via applications provided by the Company, electronic mail, and similar means.
Paragraph 2
Where a separate individual arrangement (hereinafter “an Individual Agreement”) exists between the Company and the User, the provisions of the Individual Agreemen shall prevail. This does not apply to the Privacy Policy.
Paragraph 3
Where the content of any explanatory page posted on the Website (such as guidance on cancellation procedures) differs from these Terms, these Terms shall prevail.
Article 2 Account Registration
Paragraph 1
The User shall register the information necessary to use the Service (hereinafter “the Account”) by the means designated by the Company. Information relating to a Corporate User shall be governed by the Corporate Agreement between the Company and the Corporation.
Paragraph 2
In registering an Account, the User shall confirm and consent to the following.
• That the User’s communications environment is adequate for use of the Service.
• That, where the User is a minor, consent has been obtained from a parent or other statutory representative.
• That lessons under the Service are conducted by full-time employees, part-time employees, casual staff, or instructors engaged by the Company.
• That the Company may send the User notifications, advertisements, surveys, and similar communications relating to the Service by electronic mail.
• That the Company may record, make audio recordings of, and retain the content of the User’s inquiries for purposes including improving the quality of customer support.
• That, for purposes including improving lesson quality, the Company or its instructors may make audio and video recordings of the User’s lessons, and that the Company, its subsidiaries, and its contractors may review and retain such recordings, chat histories, and other lesson records.
• That the Company may disclose the attendance status of a Corporate User to the Corporation.
• That, where a Corporate User violates these Terms, the Company may disclose the nature of the violation and records of the lesson in which it occurred to the Corporation.
Paragraph 3
Where the User falls under any of the following, the Company may refuse the registration application, and may cancel the registration even after it has been completed.
• The User does not actually exist.
• The User has attempted or effected multiple registrations.
• The User has made false statements, errors, or omissions in registration.
• The User’s registration has previously been cancelled by the Company.
• The credit card designated by the User does not exist or is suspended.
• The User has previously failed to make payment.
• The User is a minor, an adult ward, a person under curatorship, or a person under assistance, and has not obtained the consent of a statutory representative or guardian at the time of registration.
• The User falls under, or is reasonably suspected of falling under, the antisocial forces defined in Article 23.
• The User has engaged in any prohibited act defined in Article 4.
• The Company otherwise reasonably determines that the User is unsuitable as a user of the Service.
Paragraph 4
The User shall manage the Account with due care. The Company may deem use of the Service to have been made by the User where the login information entered matches that registered.
Paragraph 5
The User shall not permit any third party to use the Account, nor transfer or lend it to any third party.
Paragraph 6
Where the User has forgotten the Account details or suspects unauthorized use by a third party, the User shall promptly notify the Company and follow its instructions.
Where the User delays such notification without justifiable cause and the Company thereby suffers loss, the User shall compensate ordinary damages having a reasonable causal connection with such delay.
Article 3 Changes to the Account
Where a change to the User’s Account information becomes necessary (including where a Corporate User leaves the Corporation), the User shall promptly effect the change by the means designated by the Company. The Company shall not be liable for any loss suffered by the User arising from the User’s failure to effect such change. This
does not apply where the loss is attributable to the Company.
Article 4 Prohibited Acts
Paragraph 1
In using the Service, the User shall not engage in any of the following acts.
• Transferring, permitting the use of, selling, changing the name on, pledging, or offering as security the right to use the Service or the Account.
• Infringing the Company’s reputation, credit, copyright, patent rights, utility model rights, design rights, trademark rights, portrait rights, or privacy.
• Illegal acts or acts contrary to public order and morals.
• Acts that obstruct the operation of the Service.
• Using the Service for business activities, for profit-making purposes, or in preparation therefor.
• Soliciting or encouraging illegal acts among other users or instructors of the Service.
• Acts causing economic or emotional harm or disadvantage to other users or instructors of the Service.
• Criminal acts and acts connected with criminal acts.
• Harassment of instructors, or other harassing conduct obstructing the conduct of lessons or chat.
• Probing into instructors’ employment conditions, work locations, internet connections, or other confidential information not generally disclosed by the Company.
• Soliciting instructors in relation to religion, political organizations, multi-level marketing, or similar.
• Attempting personal contact with instructors, whether online or offline and including by electronic mail, whether by the User or the User’s agent.
• Soliciting instructors to work for services or companies that may compete with the Company.
• Abusive or threatening conduct toward the Company’s customer support staff, or conduct obstructing customer support operations.
• Use of a single Account by multiple persons.
• Registration of multiple Accounts.
• Any other act that the Company reasonably determines to be inappropriate.
Paragraph 2
Where loss is caused to the Company or a third party by an act violating the preceding paragraph, the User shall bear liability under applicable law even after deletion of the Account under Article 16. This does not apply where the loss is attributable to the Company.
Article 5 Sanctions
Paragraph 1
Where the User falls under any of the following, the Company may impose suspension of membership under Article 15 or deletion of the Account under Article 16.
• The User has engaged in a prohibited act defined in Article 4.
• The User has violated any provision of these Terms.
• The User has delayed or failed to pay fees.
• The User has failed to follow material instructions from the Company in using the Service.
• The User is found to fall under the antisocial forces defined in Article 23.
• The Company otherwise reasonably determines that the User’s use of the Service is inappropriate.
Paragraph 2
Except in urgent and unavoidable circumstances, the Company shall give the User prior warning or an opportunity to remedy before imposing a measure under the preceding paragraph.
Paragraph 3
Where loss is caused to the Company or a third party by conduct falling under Paragraph 1, the User shall bear liability under applicable law even after deletion of the Account. This does not apply where the loss is attributable to the Company.
Article 6 Notification by Electronic Mail
Paragraph 1
Where the Company transmits material information relating to the Service, it may send electronic mail even where the User has configured settings to refuse receipt of electronic notifications from the Company.
Paragraph 2
Notification by electronic mail shall be deemed to have arrived at the time it would ordinarily arrive, upon transmission to the electronic mail address stated in the User’s registration information (hereinafter “the Designated Address”).
Paragraph 3
The User shall configure the Designated Address so as to be able to receive electronic mail from the Company (address: sha.sensei88@gmail.com).
Paragraph 4
Where electronic mail from the Company fails to reach the User due to a defect or error in the Designated Address, or the User’s failure to change receipt settings, the Company shall not be liable for such non-delivery.
Article 7 Use of this Service
Paragraph 1
The User shall use the Service in the recommended environment separately specifiedby the Company.
Paragraph 2
Lessons and free trial lessons shall be provided using Zoom (hereinafter “the Tool”).
In this Article, “Lesson Room” means the online meeting room opened on the Tool by the Company or an instructor for the purpose of conducting the lesson.
Paragraph 3
In relation to the provision of lessons via the Tool, the User shall consent to the following.
• To comply with the terms and guidelines presented by the Tool.
• To download and install the Tool and confirm its functions before using the Service.
• To undertake the download, installation, configuration, and use of the Tool entirely at the User’s own risk and expense.
• That the Company bears no liability for defects in the functions of the Tool itself.
• That the User acts entirely at their own risk when receiving files sent by an instructor via the Tool’s chat function or opening URLs outside the Website.
• That the Company bears no obligation to respond to consultations or inquiries regarding services provided by the provider of the Tool.
• To install the version of the Tool recommended by the Company.
Paragraph 4
Following registration of the Account under Article 2, Paragraph 1, the User may use the Service upon notification of acceptance by electronic mail from the Company.
Paragraph 5
Following completion of Account registration, the User may begin using the Service from the date on which the Company confirms in its system the initial payment of fees under Article 13 (hereinafter “the Service Commencement Date”).
Paragraph 6
Notwithstanding the preceding paragraph, the Service Commencement Date for a Corporate User shall be the date specified in the Corporate Agreement, from which the Corporate User may begin using the Service. This does not apply to free trial lessons under Article 8.
Article 8 Free Trial Lesson
Paragraph 1
The User may take one free trial lesson via the free trial booking page on the Website.
Paragraph 2
The User remains bound by these Terms while taking a free trial lesson.
Paragraph 3
The right to take a free trial lesson shall be extinguished on the Service Commencement Date defined in the preceding Article.
Paragraph 4
Where the User cancels a free trial lesson, the User shall complete the prescribed procedure on the Website no later than 12 hours before the scheduled start time of the lesson.
Article 9 Fee Plans
Paragraph 1
A Fee Plan means a combination of a “Course” and a “Plan” (as defined in Paragraphs 2 and 3 of this Article) separately specified by the Company. The combinations available to the User shall be separately specified by the Company on the Fee Plan page of the Website.
Paragraph 2
A Course means the structured programme of lessons organized by the Company so that the User may take the Service with a defined objective.
Paragraph 3
A Plan means a plan under which the User may take lessons in a number selected by the User from among the numbers separately specified by the Company (hereinafter“a Lesson-Count Plan”).
Paragraph 4
Under a Lesson-Count Plan, the User shall in principle take the contracted number oflessons within the validity period of the Plan.
Article 10 Lessons
Paragraph 1
Each lesson shall be 45 minutes in length. Unless otherwise provided, lesson time shall not be interrupted.
Paragraph 2
Where the User has not entered the Lesson Room within 10 minutes of the lesson start time, the Company may deem the User to have been absent and may terminate the lesson. In such case, the Lesson Ticket for that lesson shall be treated as consumed, and no refund or reissue shall be made.
Paragraph 3
Where the User changes or cancels a booked lesson, the User shall complete the prescribed procedure on the Website no later than 12 hours before the scheduled start time of the lesson.
Paragraph 4
Any change or cancellation made after the point 12 hours before the lesson start time shall be deemed to consume the Lesson Ticket for that lesson.
Paragraph 5
Change and cancellation procedures shall be accepted only via the Website. Requests made by direct contact to an instructor’s personal telephone, electronic mail, LINE, WeChat, or similar shall have no effect as a change or cancellation.
Paragraph 6
Notwithstanding the preceding three paragraphs, this shall not apply where the User was unable to complete the prescribed procedure due to a system failure of the Company or other cause attributable to the Company.
Paragraph 7
Where the User repeatedly fails to attend lessons without notice, the Company may issue a warning or instruction to remedy. Where the User does not comply with such instruction, the Company may impose the measures set out in Article 5.
Paragraph 8
Where it becomes apparent during a lesson that the User has engaged in a prohibited act defined in Article 4, the Company may immediately suspend the lesson. In such case, the Lesson Ticket for that lesson shall be treated as consumed.
Article 11 Lesson Bookings
Paragraph 1
The User shall book the date, time, and instructor for a lesson no later than 24 hours before the scheduled start of that lesson.
Paragraph 2
The User may make bookings under the preceding paragraph in advance. The maximum number of lessons that may be booked at one time varies according to the contracted number of lessons under the Fee Plan selected by the User.
Paragraph 3
A booking under the preceding paragraph shall be formed at the point the booking is reflected in the User’s booking status on the Website.
Article 12 Lesson Tickets
Paragraph 1
In these Terms, “Lesson Ticket” means the right to take one lesson, and is of the following two types.
• Purchased Lesson Ticket: a Lesson Ticket purchased by the User from the Company.
• Compensatory Lesson Ticket: a Lesson Ticket granted to the User by the Company without charge, for reasons including causes attributable to the Company or an instructor.
Paragraph 2
Purchased Lesson Tickets may be purchased by the User by the method separately specified by the Company. However, the User may not purchase Purchased Lesson Tickets in the following cases.
• Where a Corporate User seeks to purchase them. This does not apply where purchase is permitted under the terms of the Corporate Agreement.
• Where the Company has prohibited the User from purchasing Purchased Lesson Tickets in a contract or similar document.
Paragraph 3
Lesson Tickets have a validity period, which varies according to the Plan. Where no lesson is booked within the validity period, the Lesson Ticket shall lapse. Even where the User has not used all Lesson Tickets within the validity period, the Company shall not repurchase or refund Lesson Tickets.
Paragraph 4
Notwithstanding the preceding paragraph, settlement upon mid-term termination of an agreement constituting a specified continuous service offer under Article 17 shall be governed by that Article.
Paragraph 5
Where a lesson booked with a Lesson Ticket is not held for a reason attributable to the Company or an instructor, the validity period of that Lesson Ticket shall be extended by 30 days from the date of cancellation. This does not apply where the cancellation was made by the User.
Paragraph 6
Rights in a Lesson Ticket vest in the Account to which it was granted or by which it was purchased, and may not be transferred, sold, or otherwise assigned to any third party.
Paragraph 7
Even where the User takes suspension of membership under Article 15, Lesson Tickets shall lapse upon expiry of their validity period. Where the User deletes the Account under Article 16, Lesson Tickets shall lapse at the time of deletion.
Article 13 Fees and Payment Methods
Paragraph 1
The User shall pay fees for the Service to the Company by credit card, bank transfer, or cash. A Corporate User shall follow the provisions of the Corporate Agreement and shall confirm fees and payment methods with the Corporation to which they belong.
Paragraph 2
Depending on the Fee Plan, credit card payment may renew automatically at the same amount each usage month, with fees from the second instance onward settled automatically on the usage month commencement date defined in Article 14, Paragraph 1. For lump-sum Lesson-Count Plans, charges are made on the billing date of the credit card used.
Paragraph 3
Where the User changes the Fee Plan and a difference in fees arises, the Company shall make an adjustment by the method it separately specifies, whether by charging the difference, refunding the difference, or granting additional lessons.
Paragraph 4
Users purchasing a Fee Plan for the first time shall be charged an enrolment fee and textbook fee of 10,000 yen (tax included).
Article 14 Term of the Service and Automatic Renewal
Paragraph 1
The period during which the Service may be used shall be calculated in units of one month (hereinafter “a usage month”) from the corresponding day of the Service Commencement Date (for example, where the Service Commencement Date is January 15, the 15th of each month; hereinafter “the usage month commencement date”), for
the number of months contracted. A Corporate User shall follow the provisions of the Corporate Agreement.
Paragraph 2
The usage period shall not be interrupted except in the case of suspension of membership under Article 15.
Paragraph 3
Where a User who has selected an automatically renewing Fee Plan does not wish to renew, the User shall complete the renewal-stop procedure via the prescribed form on the Website no later than 7 days before the next usage month commencement date. Where the procedure is not completed by that deadline, the Plan shall renew automatically on the same terms.
Paragraph 4
Even where automatic renewal has been stopped under the preceding paragraph, fees for a usage month that has already commenced shall not be refunded.
Paragraph 5
The preceding two paragraphs do not restrict the right of mid-term termination under Article 17.
Article 15 Suspension of Membership
Paragraph 1
Suspension of membership means the User suspending use of the Service for a defined period while the agreement with the Company remains in effect.
Paragraph 2
Where the User wishes to suspend membership, the User shall apply via the prescribed form on the Website no later than 7 days before the usage month commencement date from which suspension is sought.
Paragraph 3
The permitted period of suspension shall not exceed three consecutive months.
Paragraph 4
During the suspension period, the User may not use the Service, and no fees shall accrue for that period.
Paragraph 5
The validity period of Lesson Tickets continues to run during the suspension period and is neither halted nor extended.
Paragraph 6
Upon expiry of the suspension period, use of the Service and the charging of fees shall resume automatically.
Paragraph 7
The Company may impose suspension of membership on a User falling under Article 5, Paragraph 1, irrespective of that User’s wishes.
Article 16 Deletion of the Account
Paragraph 1
Deletion of the Account means the User or Corporate User terminating the agreement with the Company and deleting the Account registered under Article 2. The User may apply for deletion of the Account effective at the end of a usage month.
Paragraph 2
The User may effect deletion of the Account via the inquiry form on the Website.Deletion shall be complete at the point the Company confirms the application and sends notice of completion by electronic mail or similar means.
Paragraph 3
Notwithstanding the preceding paragraph, where a Corporate User is subject to specific provisions of a Corporate Agreement or otherwise falls within cases separately specified by the Company, the User and Corporate User may not effect deletion of the Account via the Website.
Paragraph 4
Of the User’s Account information, the desired Course and learning objectives may, absent a specific request from the User, be processed into a form in which the User cannot be identified and used for purposes including improving the quality of the Service after deletion of the Account is complete.
Paragraph 5
Upon completion of deletion of the Account, the User shall lose the right to use the Service from that point. This does not prejudice the User’s rights concerning termination and refunds under the following Article.
Paragraph 6
Where loss is caused to the Company or a third party by the User’s own conduct, the User shall bear liability under applicable law even after deletion of the Account.
Article 17 Termination and Refunds
Paragraph 1
Agreements where the lesson fee exceeds 50,000 yen and the lesson period exceeds two months constitute “specified continuous service offers” under the Act on Specified Commercial Transactions.
Paragraph 2
For agreements falling under the preceding paragraph, the Company shall deliver to the User an “outline document” before conclusion of the agreement and a “contract document” upon conclusion of the agreement.
Paragraph 3
For agreements falling under Paragraph 1, the User may terminate the agreement unconditionally (cooling-off), by document or electromagnetic record, within eight days counting from the day on which the contract document is received. In such case,the Company shall refund in full all monies already paid by the User and shall not
claim damages or a penalty.
Paragraph 4
For agreements falling under Paragraph 1, the User may terminate the agreement prospectively (mid-term termination) even after the period in the preceding paragraph has elapsed. The method of settlement in such case shall be as set out in the Notation Based on the Act on Specified Commercial Transactions separately established by the Company and in the contract document.
Paragraph 5
For agreements not falling under Paragraph 1, termination at the User’s convenience and refund of fees already paid shall not, as a rule, be granted.
Paragraph 6
Where the Company becomes unable to provide the Service for a reason attributable to the Company, the Company shall refund to the User the fees corresponding to the portion not provided.
Paragraph 7
As a Corporate Agreement is an agreement between businesses, the cooling-off provisions do not apply.
Article 18 Handling of Registration Information
Paragraph 1
The Company shall use the User’s Account information within the scope of the purposes set out in these Terms and the Privacy Policy.
Paragraph 2
The Company shall not disclose the User’s Account information to any third party without the User’s prior consent. This does not apply in the following cases.
• Where disclosure is required under laws and regulations.
• Where disclosure is requested by a public authority.
• Where part of the Service is entrusted to a third party (including sub-entrustment) for the purpose of providing the Service.
Paragraph 3
The Company shall handle information constituting “personal information” within the User’s Account information in accordance with the Privacy Policy.
Article 19 Change, Suspension, and Termination of the Service
Paragraph 1
The Company may change, suspend, or terminate the Service by giving prior notice through posting on the Website or by electronic mail to the User. Where provision of the Service becomes difficult due to application failures, domestic or international political circumstances, natural disasters, server failures, or other unavoidable causes,
the Company may suspend the Service without notice.
Paragraph 2
The Company shall give prior notice via the Website or by electronic mail of any suspension of the Service or reduction in the number of lessons offered by reason of Japanese or Chinese public holidays (including the year-end and New Year period, Chinese New Year, Qingming Festival, Labour Day, Dragon Boat Festival, Mid-Autumn
Festival, and National Day). The User consents in advance that the Service may be unavailable during such periods, or that available lessons may be fewer than usual.
Paragraph 3
Where the User is significantly unable to secure bookable lessons by reason of the preceding paragraph, the Company shall take reasonable measures such as extending the validity period of Lesson Tickets.
Article 20 Liability for Damages
Paragraph 1
Where the User violates these Terms, the Company may claim from the User damages arising from such violation.
Paragraph 2
Where the User suffers loss arising from a defect in the Service attributable to the Company, the amount of damages payable by the Company to the User shall be limited to the fees paid by the User to the Company in the usage month in which the loss occurred. This does not apply where the loss arises from the Company’s wilful misconduct or gross negligence.
Article 21 Copyright and Ownership
Paragraph 1
Copyright and ownership in trademarks, logos, teaching materials, and content relating to the Service belong to the Company or the rightful owner. The User shall not, without the Company’s prior express consent, use such trademarks, reproduce them in magazines or on other websites, alter them, copy them, or otherwise act beyond the purpose of using the Service.
Paragraph 2
Where the User violates the preceding paragraph, the Company may take measures against the User under the Copyright Act, the Trademark Act, and other applicable law, including warnings, criminal complaints, claims for damages, injunctions, and claims for measures to restore reputation.
Article 22 Disclaimer
Paragraph 1
The User consents in advance that the Company shall bear no liability for damages arising from or in connection with the following.
• Where the User was unable to make satisfactory use of the Service due to causes such as the following (including but not limited to)
– Where the number of lessons offered was insufficient due to a sharp increase in users or a cause set out in Article 19, Paragraph 2.
– Where the User was unable to book a lesson with a particular instructor.
– Where the User was unable to book or use the Service at a particular time.
– Where a lesson had to be cancelled for a cause set out in Article 19,Paragraph 1.
– Where a lesson had to be cancelled due to force majeure such as a power outage or communications line failure.
– Where the cause was unauthorized access to or alteration of the User’s messages or data, or other acts of a third party.
– Regarding the learning effect, effectiveness, accuracy, or veracity of the Service.
– Regarding the effect, effectiveness, safety, or accuracy of services or teaching materials of other companies introduced or recommended by the Company in connection with the Service.
– Where the Service could not be used due to defects or problems in services provided by the Company’s partner companies.
– Where damage such as virus infection arose from files received or opened by the User at their own risk through a lesson or free trial lesson.
– Where the Service could not be used due to loss or unavailability of a password through the User’s own negligence.
– Regarding the completeness, accuracy, currency, or safety of all information and linked destinations provided on the Website.
– Regarding the content or use of websites operated by third parties other than the Company that link to or from the Website.
– Where a campaign announced on the Website was suspended or terminated without notice.
Paragraph 2
Notwithstanding the preceding paragraph, that paragraph shall not apply where the User suffers loss through the Company’s wilful misconduct or gross negligence, or where the Company’s liability cannot be excluded under applicable law.
Paragraph 3
Where a lesson is cancelled for a reason attributable to the Company or an instructor, the Company shall extend the validity period of the Lesson Ticket in accordance with Article 12, Paragraph 5, or grant a Compensatory Lesson Ticket.
Article 23 Exclusion of Antisocial Forces
Paragraph 1
The Company and the User each represent and warrant that they do not fall, and will not in future fall, within the categories of organized crime groups, their members, quasi-members, affiliated enterprises, corporate racketeers, groups engaging in criminal activities under the pretext of social movements, crime groups specialized in intellectual crimes, or persons equivalent thereto (collectively, “antisocial forces”).
Paragraph 2
The Company and the User each warrant that they will not, whether themselves or through a third party, engage in violent acts, fraudulent or threatening conduct, acts damaging the other party’s credit, acts obstructing the other party’s business, or acts equivalent thereto.
Paragraph 3
Where the User violates the preceding two paragraphs, the Company may immediately terminate the agreement and delete the Account without any notice. In such case, the Company shall bear no liability for loss suffered by the User.
Article 24 Prohibition on Assignment
The User shall not, without the Company’s prior written consent, assign, transfer, or offer as security to any third party the whole or any part of its contractual position under these Terms or the rights and obligations arising therefrom.
Article 25 Time Notation
All dates and times in the Service, including the Service Commencement Date, usage month commencement dates, payment due dates, and application deadlines, shall be in Japan Standard Time (GMT+9:00).
Article 26 Amendment of these Terms
Paragraph 1
The Company may amend these Terms in the following cases.
• Where the amendment conforms to the general interests of Users.
• Where the amendment does not contravene the purpose of the agreement and is reasonable in light of the necessity of the amendment, the appropriateness of the amended content, the content of the amendment, and other relevant
circumstances.
Paragraph 2
In amending these Terms under the preceding paragraph, the Company shall post on the Website, or notify Users by electronic mail, that these Terms will be amended, the content of the amended Terms, and the effective date, no later than one month before the effective date.
Paragraph 3
Where the User uses the Service on or after the effective date of the amended Terms, the User shall be deemed to have consented to the amendment.
Article 27 Severability
Where any provision of these Terms or part thereof is held invalid or unenforceable under applicable law, the remainder of that provision and all other provisions shall remain in full force and effect.
Article 28 Governing Law and Exclusive Jurisdiction
These Terms shall be construed in accordance with the laws of Japan. The Company and the User agree in advance that the Naha District Court shall have exclusive jurisdiction in the first instance over any dispute arising from or in connection with the Service or these Terms.
Article 29 Contact
Inquiries regarding these Terms or the Service should be directed as follows.
Yutaka Co., Ltd.
La City Omoro Room 404, 4-6-18 Omoromachi, Naha City, Okinawa 900-0006, Japan
Telephone: +81-98-901-8166
Email: sha.sensei88@gmail.com
Established: April 1, 2022
Last revised: September 10, 2026
Notation Based on the Act on Specified Commercial Transactions
Seller Yutaka Co., Ltd.
Representative Fang Xie
Address La City Omoro Room 404, 4-6-18 Omoromachi, Naha City,
Okinawa 900-0006, Japan
Telephone +81-98-901-8166
Email sha.sensei88@gmail.com
Services provided Operation of a Chinese and Japanese online language school
Lesson fees Fees vary by course and programme. Please see the Fee Plan page for details.
Costs in addition to lesson fees
• Consumption tax and credit card processing fees are included in the lesson fee.
• For corporate customers, bank transfer fees are borne by the customer.
• Customers purchasing a plan for the first time are charged an enrolment fee and textbook fee of 10,000 yen (tax included).
• Internet connection charges are borne by the customer.
Payment methods
Credit card, bank transfer (Bank of the Ryukyus, Japan Post Bank, Bank of Okinawa),cash
Please check the payment screen at the time of application for the credit card brands accepted.
Bank details:
Timing of service provision
Services are provided at the lesson dates and times booked by the customer, from the date on which we confirm receipt of payment.
Delivery of teaching materials
Textbooks are dispatched within seven business days of the order. Please refer to the email sent on completion of purchase for details.
If teaching materials arrive defective, please contact us within eight days of delivery.
We bear the cost of returning defective items and of re-sending materials.
Contact for defective items: sha.sensei88@gmail.com
Termination and refunds
The following applies according to the product contracted.
(1) Agreements constituting specified continuous service offers
For agreements where the lesson fee exceeds 50,000 yen and the lesson period exceeds two months, we accept cooling-off and mid-term termination under the Act on Specified Commercial Transactions.
For such agreements, we deliver an “outline document” before conclusion of the agreement and a “contract document” upon conclusion.
Corporate agreements are agreements between businesses, and cooling-off does not apply.
(i) Cooling-off (within eight days of receiving the contract document)
Customers may terminate the agreement unconditionally, by document or electromagnetic record (including email), within eight days counting from the day the contract document is received.
• Cooling-off takes effect at the time the document or email is sent.
• On cooling-off, we refund in full the enrolment fee, lesson fees, and other amounts already paid. We do not claim damages or a penalty.
• Cooling-off is available within the above period even if lessons have already been taken.
• Teaching materials received must be returned, but we bear the cost of collection.
• Where we have not delivered the outline document or contract document, or where the contents are deficient, the eight-day period does not begin to run.
How to apply:
• Email: sha.sensei88@gmail.com
• Post: Yutaka Co., Ltd., La City Omoro Room 404, 4-6-18 Omoromachi, Naha
City, Okinawa 900-0006, Japan
(ii) Mid-term termination (after the cooling-off period)
Customers may terminate at any time during the contract period after the cooling-off period has elapsed. In such case, we charge a termination fee up to the following amounts.
Timing of termination
Termination fee (statutory maximum)
Before lessons
commence
15,000 yen
After lessons
commence
50,000 yen or 20% of the contract balance (fees for lessons not yet taken), whichever is lower
Method of settlement
Where termination occurs after lessons have commenced, the refund is calculated as follows.
Refund = total paid − (fees for lessons already provided + the above
termination fee + enrolment fee)
• The balance is refunded promptly after termination is completed.
• Bank transfer fees are borne by us.
How to apply
: Please contact us by post or email using the details above.
(2) Agreements not falling under (1)
For agreements where the lesson fee is 50,000 yen or less, or the lesson period is two months or less, termination and refund at the customer’s convenience are not, as a rule, accepted.
(3) Termination for reasons on our side
Where we become unable to provide services for reasons on our side, we refund the fees corresponding to the portion not provided, on an individual basis.
(4) Lesson Tickets
Lesson Tickets have a validity period. We do not repurchase or refund tickets after that period has expired. This does not apply to settlement upon mid-term termination of an agreement falling under (1) above.
(5) Cancellation of lessons
For cancellation deadlines for individual lessons and the treatment of Lesson Tickets,
please see Articles 10 and 12 of the Terms of Use.
Last revised: September 10, 2026
Cancellation and Refund Guide
Cancelling a lesson
• The deadline for cancellation is 12 hours before the lesson start time.
• Cancellations after that point are treated as consuming the ticket, whether or not you notify us.
• The same applies where you have not entered the Lesson Room within 10 minutes of the lesson start time.
• Cancellations are accepted only via the member page. Contacting an instructor personally by telephone, email, LINE, WeChat, or similar does not effect a cancellation.
How to cancel
[How to cancel a recurring ticket purchase]
Lesson Tickets
• Ticket validity periods vary by plan. Once the validity period has passed,tickets lapse and can neither be refunded nor used.
• Unused tickets are likewise not repurchased or refunded.
• Where we or an instructor cancel a lesson, we extend the ticket validity period by 30 days.
Terminating the agreement and refunds
For cooling-off and mid-term termination, please see the Notation Based on the Act on
Specified Commercial Transactions.
Where the content of this page differs from the Terms of Use, the Terms of
Use prevail.
Privacy Policy
Yutaka Co., Ltd., which operates the Chinese and Japanese online lesson service “Sha-Sensei Chinese Online Lessons” (the “Service”), takes great care in protecting customers’ personal information.
1. Collection of personal information
We do not collect customers’ personal information without their consent or by deceptive or otherwise improper means.
2. Purposes of use
We use the personal information we collect for the following purposes.
• Providing and operating the Service and verifying identity
• Managing lesson bookings and attendance
• Billing and payment processing
• Responding to customer inquiries
• Sending operational communications and notices relating to the Service
• Sending advertisements, campaign information, and surveys relating to the Service
• Improving service quality and developing new services (using information processed so that individuals cannot be identified)
• Where a corporate agreement applies, reporting attendance and related matters to the contracting corporation
3. Management of personal information
We manage information provided by customers with care and implement necessary and appropriate security measures to prevent unauthorized access to, and the loss, destruction, alteration, or leakage of, personal information.
4. Provision to third parties
We do not provide customers’ personal information to third parties except in the following cases.
• Where the customer’s consent has been obtained
• Where required by law, or where disclosure is requested by a public authority
• Where necessary to protect the life, body, or property of a person and obtaining the customer’s consent is difficult
• Where the information is processed into a form in which individuals cannot be identified
5. Entrustment of personal information handling
Within the scope necessary to achieve the purposes of use, we may entrust the handling of personal information to payment processors, system operators, instructors, and others. In such cases, we exercise necessary and appropriate
supervision over the entrusted party.
6. Recording of lessons
We may make audio and video recordings of lessons for purposes including improving lesson quality and instructor training. Recorded data is used within the scope of those purposes and managed appropriately.
7. Personal contact with instructors
Customers are prohibited from making personal contact with our instructors, whether online or offline. We accept no responsibility where a customer’s personal information is disclosed as a result of such personal contact.
8. Disclosure, correction, and deletion
Where a customer wishes to have their personal information disclosed, corrected,added to, deleted, or its use suspended, we will respond appropriately in accordance with applicable law after verifying the customer’s identity.
9. Changes to this policy
We may revise this policy in response to changes in law or other circumstances.
Revised content takes effect from the time it is posted on our website.
10. Contact
Yutaka Co., Ltd. — Personal Information Protection Manager
La City Omoro Room 404, 4-6-18 Omoromachi, Naha City, Okinawa 900-0006, Japan
Telephone: +81-98-901-8166
Email: sha.sensei88@gmail.com
Established: April 1, 2022
Last revised: September 10, 2026